Giving Our Customers Peace of Mind

Here at National Express Coachfinder we are taking proactive measures to ensure our customers have peace of mind when looking to book coach hire with us.

Please ensure that you check our website for the latest updates and government advice before travelling.

If you are still planning to travel, we are putting the following measures in place. The health and wellbeing of our employees and customers remains our top priority.

  • An extensive reduction to our timetables for essential travel only
  • No staff at the majority of our sites
  • Limiting capacity on services to a maximum of 50% to help social distancing
  • Enhanced cleaning of vehicles and all onboard customer touch points

To find out more about how we are managing the impacts of Coronavirus and to understand any potential impacts that it may have on coach hire bookings, please read our Customer Communication Guidance Pack.

For updates regarding our coach hire bookings please see below.

Contacting us during Covid-19

Following the government’s directive to keep our nation safe and slow the spread of the coronavirus and whilst we are still open for business, we have made the decision to temporarily move our customer service and sales team functions to work from home.

We are working hard to maintain our levels of customer service. In order to respond to your enquiries in a timely manner, we ask that you utilise the following email addresses:

Private Hire Bookings

New Quote – Click here to fill out our quote form
Booking Amendment –
Booking Cancellation –


Invoice Query –
Operator Query –

General Enquiries
(Please note this address is not regularly monitored at this time and will be resumed when our offices are open once again)

Thank you for your understanding

The Customer Service Team

Coach Hire Bookings

Due to the UK government urging the public to avoid non essential travel, we understand that this means many of our customers will be looking to cancel their existing coach hire booking.

Our Customer Communication Guidance outlines our current stance on coach hire cancellations. Although customers are contractually obliged to pay the cancellation fee in accordance with our Terms and Conditions we are providing alternative options that will enable you to avoid forfeiting amounts paid or owed against existing bookings.

Please view our Customer Communication Guidance for further information.


We are currently still taking coach hire bookings for future travel. We know this is an uncertain time for everyone. We will continue to monitor the situation very closely and are regularly updating our website with service updates as this situation develops.

Due to current circumstances, the best way to contact our teams is via our live chat links on our website or by emailing